AliveCRM vs Freshsales: Inbound Leads or Outbound Selling?

In the AliveCRM vs Freshsales choice, pick Freshsales if your reps make outbound calls, run email sequences and want contact scoring. Pick AliveCRM if your leads come in through website forms and you need them assigned and followed up fast, with GST quotes and a flat company price.

Freshsales, from Freshworks, is a sales CRM with a built-in phone, chat and email, and AI from its Freddy add-on. AliveCRM starts from the other end: the form on your website. Every enquiry becomes a lead with an owner, a status and a reminder.

Freshsales Growth has a low per-user price, so the gap depends on team size and which features you need. For five users:

• AliveCRM Basic: $20 a month in total for up to 5 users.
• AliveCRM Advance: $59 a month for up to 15 users, with GST quotations, invoices and team reports.
• Freshsales Growth: 5 users at $9 is $45 a month, billed annually.
• Freshsales Pro, for sequences and scoring: 5 users at $39 is $195 a month, billed annually.
• Branded documents for quotes on Freshsales: another $19 per user a month.

Freshsales no longer lists a free plan on its pricing page. It offers a 21-day trial instead.

Know the gaps before you switch. AliveCRM does not place or record calls, run email sequences, score contacts, manage territories or include an AI agent. It has no public API or Zapier connection. Freshsales offers these on its Growth, Pro or Enterprise plans, some as paid add-ons.

• If your reps spend the day on outbound calls, the Freshsales phone saves real time.
• If your reps spend the day answering form enquiries, AliveCRM puts those first.
• If you need both, compare the full Freshsales cost with the add-ons you would actually use.

AliveCRM makes up for a smaller feature list with a simpler daily routine: open the app, see your assigned leads, call or WhatsApp with one tap, update the status and set the next reminder.

1. Export contacts and deals from Freshsales as CSV files.
2. Import them into AliveCRM, up to 2,000 rows per file, with duplicates flagged.
3. Match your Freshsales lifecycle stages to AliveCRM lead statuses.
4. Replace your Freshsales web form with an AliveCRM form on your site.
5. Set an auto-assignment rule and reminders for open leads.

Call recordings and email threads stay in Freshsales, so export anything you need to keep before your subscription ends.

Choose Freshsales if

• Your team makes outbound calls and needs a built-in phone.
• You want email sequences and contact scoring.
• You are a very small team where per-user pricing stays low.

Choose AliveCRM if

• Your leads come from website, landing page or campaign forms.
• You want GST quotations and invoices without a per-user add-on.
• You want one flat price as the team grows to 5 or 15 users.

Last updated October 2026. We review competitor facts when vendors change their public pricing.